Privacy Policy

At 1 GRAM GOLD JEWELLERY – GOLD IMITATE QUALITY JEWELLERY (registered under Class 14), we are committed to upholding the highest standards of data privacy and transparency for our website visitors and mobile application users.

1. Information We Collect

When you create an account, purchase products, or interact with our Android mobile app or website, we may collect the following categories of information:

• Personal Identifiers: Name, email address, telephone/mobile number.
• Delivery Information: Physical shipping address, apartment/suite number, landmark, city, state, postal PIN code.
• Order & Transaction Details: Products purchased, order amounts, payment method (e.g. COD or Online), order tracking numbers.
• Device & App Data: IP address, device model, operating system version, and general network state to ensure secure connectivity and prevent fraudulent activity.

2. How We Use Your Information

We process personal information strictly for legitimate commercial purposes:

1. To fulfill, pack, dispatch, and track your imitation jewellery orders.
2. To communicate transactional status updates (order confirmation, courier dispatch, delivery notifications).
3. To provide customer support, warranty verification, and exchange assistance.
4. To comply with statutory financial, tax, and GST reporting obligations under Indian law.

3. Third-Party Service Disclosures

We do not sell, rent, or trade your personal data to third-party marketing companies. Data is shared strictly on a need-to-know basis with trusted partners:

• Logistics Partners: Courier companies (e.g., Delhivery, BlueDart, DTDC, India Post) receive consignee names, phone numbers, and physical addresses solely for delivery fulfillment.
• Payment Gateways: Razorpay and certified UPI infrastructure for verifying transaction status.
• Google Play Services: Used for secure app distribution and performance telemetry.

4. Data Security

All client-server communications are protected using Transport Layer Security (TLS 1.3 / HTTPS). Account passwords are encrypted with salted one-way hash algorithms (PASSWORD_BCRYPT). Our servers maintain regular security patches, strict access controls, and firewall defenses.

5. Account & Personal Data Deletion Rights

In accordance with Google Play Store User Data policies, every registered customer has the right to request the complete deletion of their account and associated personal identifiers.

You can delete your account at any time:

• Inside the Mobile App: Go to My Account → Delete Account and confirm with your password.
• Via Web Portal: Visit our dedicated Account & Data Deletion Page to initiate instantaneous or offline deletion.
• Via Email: Email support@1gramgoldjewellery.com with the subject line "Account Deletion Request".

6. Grievance Officer & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our designated Grievance Officer:

Grievance Officer: Samir Kumar
Brand: 1 Gram Gold Jewellery (Class 14 Registered Trademark)
Email: support@1gramgoldjewellery.com
Helpline: +91 98765 43210 (Mon–Sat, 10 AM to 7 PM IST)
Address: 123 Swarna Bourse, Jewelers Street, Mumbai, Maharashtra - 400002